Westcare Health & Fitness Privacy Policy

Effective Date: June 04, 2026.

1. Our Commitment to Privacy

Westcare Health & Fitness is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you become a member, use our facilities, visit our website, or interact with us.

2. Information We Collect

We may collect personal information including:

• Name
• Date of birth
• Address
• Phone number
• Email address
• Emergency contact details
• Payment and billing information
• Membership records
• Access control records (swipe card, fob or app entry records)
• CCTV footage within the facility
• Health information voluntarily provided by you relevant to your safe use of the gym
  
  

3. Why We Collect Your Information

We collect personal information to:

• Process memberships and payments
• Provide access to the gym
• Verify member identity
• Contact members regarding memberships or services
• Respond to enquiries
• Maintain a safe and secure facility
• Manage emergencies and incidents
• Comply with legal obligations
• Improve our services
  
  

4. CCTV Monitoring

As a 24-hour facility, CCTV cameras operate throughout the gym for security, safety, incident investigation and protection of members and staff.

By entering the premises, you acknowledge that CCTV recording may occur.

5. Access Control Systems

We maintain electronic records of member access to the facility, including entry times and dates.

These records are used for security, operational management and incident investigation purposes.

6. Direct Marketing

We may send information about gym services, promotions, events and membership updates.

You may opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

7. Disclosure of Information

We do not sell your personal information.

We may disclose personal information to:

• Payment processors and direct debit providers
• Software providers used to manage memberships
• Professional advisers such as accountants or lawyers
• Government authorities where required by law
• Emergency services if required to protect health or safety
  
  

8. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information is stored electronically and may be held by secure third-party service providers.

While we take reasonable precautions, no electronic system can guarantee complete security.

9. Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate or out of date, we will take reasonable steps to correct it.

Requests can be made using the contact details below.

10. Website and Cookies

Our website may use cookies and analytics tools to improve functionality and user experience.

You can modify your browser settings to refuse cookies if you choose.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and at our reception.

12. Contact Us

Privacy Officer
Westcare Health & Fitness
13 College Street, Port Adelaide
Phone: (08) 7078 9929
Email: info@westcarehealthandfitness.com.au

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC).

Members acknowledge that the facility operates 24 hours per day and is monitored by CCTV. Access records and CCTV footage may be reviewed for security, safety, incident investigation, enforcement of membership conditions, and compliance with legal obligations.